🛍️ Orders & Payments
Q1: How can I place an order?
Browse our collections, add desired items to your cart, and proceed to checkout. We accept various payment methods, including credit/debit cards and UPI.
Q2: Is Cash on Delivery (COD) available?
Yes, COD is available for select locations. During checkout, eligible customers will see this option.
Q3: Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 2 hours of placement. Please contact our support team promptly for assistance.
🚚 Shipping & Delivery
Q4: What are the shipping charges?
Shipping is ₹60 within West Bengal and ₹80 for other states. For international orders, charges are calculated based on weight and destination.alongkari.com
Q5: How long does delivery take?
Domestic Orders: Dispatched within 2-10 business days. Delivery times vary by location.
International Orders: Dispatched within 7-10 business days. Delivery typically takes 15-25 business days post-dispatch.alongkari.com
Q6: Which courier services do you use?
We partner with Xpressbees, DTDC, Delhivery, and Skyking for domestic deliveries, and Aramex and UPS for international shipments.
🔁 Returns & Refunds
Q7: What is your return policy?
We accept returns within 3 days of delivery for unused items in original packaging. Customized items are non-returnable.
Q8: How do I initiate a return?
Contact us via WhatsApp at +91 6294610003. If eligible, we’ll provide a return shipping label and instructions.alongkari.com+3Facebook+3Log in or sign up to view+3
Q9: When will I receive my refund?
Refunds are processed within 7 business days after we receive and inspect the returned item.
💎 Product Care & Authenticity
Q10: Are your products genuine?
Yes, our jewelry is handcrafted with high-quality materials, ensuring authenticity and durability.
Q11: How should I care for my jewelry?
Store in a dry place, avoid contact with water and chemicals, and clean with a soft cloth to maintain shine.
📞 Contact & Support
Q12: How can I reach customer support?
Phone/WhatsApp: +91 6294610003alongkari.com+3alongkari.com+3Facebook+3alongkari.com+2Facebook+2Log in or sign up to view+2
Q13: What are your customer service hours?
Our support team is available Monday to Saturday, 10 AM to 7 PM IST.
For more detailed information, you can refer to our Shipping Policy, Refund Policy, and Terms of Service.
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